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© Copyright Kosara Stankova

Delivery and returns

All artworks are shipped worldwide.

 

Available paintings

  • All paintings will be shipped in a box, safely and securely.
 

Commission paintings

  • Commissions are made to order and lead time varies.
  • All paintings are despatched within 5 working days (excluding holidays). If there is a more urgent timeframe, please e-mail me.
  • International paintings are shipped with tracking information that will be e-mailed on despatch.

 

Charges (Bulgaria & international shipping)

  • Shipping is calculated based on location.
  • Customers receiving goods outside Bulgaria may be liable for duty charges levied in their own country. If this happens, it is a matter between you and your local customs agency. You are responsible for any duty owed.
 

Returns

  • To initiate the returns process, please e-mail art@kosarastankova.com
  • As soon as I receive your email, I will provide you with detailed instructions on how to return your order. Returns must be made within 14 days of delivery.
  • I require items to be returned in good condition, in the full original packaging.
  • Once I receive your returned order, I will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 14 days.
  • Please note: Unfortunately, I cannot refund shipping costs for any orders, unless the product is faulty or damaged.
 

Artworks damaged in transit

  • If you received an artwork that was damaged in transit, then please get in touch and a replacement will be issued straight away.