All paintings will be shipped in a box, safely and securely.
Commission paintings
Commissions are made to order and lead time varies.
All paintings are despatched within 5 working days (excluding holidays). If there is a more urgent timeframe, please e-mail me.
International paintings are shipped with tracking information that will be e-mailed on despatch.
Charges (Bulgaria & international shipping)
Shipping is calculated based on location.
Customers receiving goods outside Bulgaria may be liable for duty charges levied in their own country. If this happens, it is a matter between you and your local customs agency. You are responsible for any duty owed.
Returns
To initiate the returns process, please e-mail art@kosarastankova.com
As soon as I receive your email, I will provide you with detailed instructions on how to return your order. Returns must be made within 14 days of delivery.
I require items to be returned in good condition, in the full original packaging.
Once I receive your returned order, I will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 14 days.
Please note: Unfortunately, I cannot refund shipping costs for any orders, unless the product is faulty or damaged.
Artworks damaged in transit
If you received an artwork that was damaged in transit, then please get in touch and a replacement will be issued straight away.